At Lily’s Face & Body Skincare, we want you to be completely satisfied with your purchase. If you wish to return a product, please contact us within 7 days of receiving your order at info@lilysnaturalskincare.co.za.
Conditions for Returns:
- Products must be unused, unopened and in their original packaging.
- Customers are responsible for the return courier costs unless the item is faulty or incorrect.
- Refunds will be processed once the returned item is received and inspected.
How to Return:
- Email us at info@lilysnaturalskincare.co.za with your order number and reason for return.
- We will provide instructions for returning your item.
- Ship the item using a trackable courier service to ensure it reaches us safely.
Exchanges:
- Exchanges are possible for items of equal value, subject to availability. Please contact us for assistance.
For any questions about your return, reach out to us at info@lilysnaturalskincare.co.za.